The Field Service Industry in 2021: Adapting to the Global Pandemic and the Role of Salesforce Consultant
The outbreak of the global pandemic has caused significant changes in the way businesses operate. Many industries, including the field service sector, had to adjust and find new ways to serve clients amid lockdowns and social distancing measures. The pandemic has highlighted the importance of remote work and virtual consultations in delivering services. This changing landscape has made it vital for businesses to have a skilled and experienced Salesforce consultant as part of their field service team.
Remote Work and Video Technology
The pandemic has led to a shift to remote work and virtual consultations in the field service industry. With non-essential workers unable to visit client sites, video technology has become a game-changer for businesses. Virtual consultations and online assistance have become increasingly popular and necessary to overcome the challenges traditional service delivery faces.
The Role of Salesforce Consultant
To succeed in the field service industry, businesses need to have a highly skilled Salesforce consultant in their team. Designing, implementing, and maintaining databases, assisting with strategic decision-making, creating and managing project plans, and managing critical issues affecting business functioning are just a few of the areas where a skilled Salesforce consultant can be invaluable.
The Right Salesforce Consultant for the Job
Choosing the right Salesforce consultant can be a daunting task, but it is essential for ensuring the success of your business. The right candidate should have an excellent experience in the CRM implementation industry, experience in the functional areas of development, and a consultant personality that fits with the internal team. Additionally, having a strong work ethic, self-motivation, and excellent communication skills are crucial attributes to look for.
Digital Technologies Shaping the Field Service Industry in 2021
The development of new digital technologies continues to change the field service industry, and businesses must adapt to keep up. Five technologies that are expected to shape the field service sector in 2021 include virtual reality (VR), artificial intelligence (AI), internet of things (IoT) technology, machine learning (ML), and cloud services.
1. Virtual Reality (VR)
VR technology is ideal for presenting new products to clients in a realistic way and for providing workers with real-life training environments. The health, aviation, and education sectors have already integrated this technology for training purposes.
2. Artificial Intelligence (AI)
AI technology has been shown to increase productivity in businesses that have adopted it. With AI, historical data can be analyzed to compare past trends with current behavior. This analysis can be beneficial when predicting the next scheduled field service appointment.
3. IoT Technology
IoT technology allows teams to access clients’ systems remotely. When implemented correctly, IoT can connect devices or objects and create a network to enhance productivity.
4. Machine Learning (ML)
ML automates analytical model building and is ideal for data analysis, organizing information, and reporting trends. With ML, teams can make important decisions with minimal human intervention.
5. Cloud Services
Cloud services offer convenience and quick access to information through a self-service experience. Research shows that 90% of businesses are already using cloud services, and they provide an invaluable platform for remote work.
The pandemic has forced the field service industry to adapt to a virtual and remote work environment. Businesses have had to find ways to continue serving clients and have looked for new technologies to improve interactions with customers. Choosing a skilled Salesforce consultant who can lead a team, communicate effectively, and design and implement a CRM project successfully is essential.
In conclusion, the changes that have occurred in the field service industry in 2021 call for businesses to adapt and embrace new digital technologies. By having the right team and a skilled Salesforce consultant, businesses can continue to deliver quality field service efficiently and effectively.