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The Boss from Hell: Quick to Criticize, Slow to Praise

6 months ago
in Sales
Reading Time: 3 mins read
sales management sales performance management sales lead management lead management system lead generation pipeline management crm lead management pipeline crm
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So you have got a boss who dumps throughout you the second issues go unsuitable, however by no means appears to discover when issues go proper. Ouch.

Jamie is a hard-working, cheery, full-of-ideas sort of supervisor. She leads two high-functioning groups who assist one another very effectively. So why does Jamie come to work with a stomachache day by day? Why does her workers usually really feel paralyzed? It’s as a result of Jamie’s boss, VP of Client Services, finds fault day by day with Jamie and her crew members. He appears to exit of his approach to criticize. When the VP is away, the group features like a well-oiled machine. When he’s there, they gossip, keep away from robust issues, and take a look at to make themselves invisible.

As a defensive technique, Jamie visits her boss each morning to take a studying of his temper and pre-empt any explosions. She tells him very first thing what she and her crew completed the day earlier than, what points they face, and the way they’re dealing with them. Sometimes the technique works, typically it does not and the explosions come anyway. The fixed stomachache is the value Jamie pays for making an attempt to determine how to please this overly vital boss.

Most of us can take just a little criticism from our bosses from time to time after we’ve tousled, or have not fairly achieved one thing proper. It will be tremendously demotivating, nonetheless, when criticism appears to be the one sort of suggestions we get, and we do not obtain recognition for our optimistic contributions.

Chances are your boss is not deliberately making an attempt to demotivate you. It’s uncertain that he has some grasp plan to make your life depressing. More seemingly, she has fallen into the all-too-common administration lure of searching for issues which might be unsuitable as a substitute of issues which might be proper. Of course, this specific behaviour just isn’t distinctive to managers. Many mother and father, coaches and friends (maybe even you and me), fall into this lure.

If you have got to cope with overly vital behaviour, there is a approach price making an attempt. The subsequent few instances your boss criticizes you, observe this three-step course of:

1. Apologize

2. Let your boss know that you’re going to right the issue

3. Finish off with a remark that lightly reminds her that you just do, often, get issues proper. For instance:

“Gee, and here I thought you were coming over to tell me what a good job I did on that last project.” Say it with a smile, then go concerning the enterprise of fixing your mistake.

It might take just a few repetitions, however your boss ought to ultimately get the message that you just would possibly like some optimistic encouragement.

Now, here is the half for the actually brave and truthful amongst you. You can really inform your boss what you need. If you do not say something, do not anticipate your boss to learn your thoughts, or to concentrate on how the fixed criticism impacts you. Say one thing like:

“I do appreciate feedback. It helps me improve. In addition to criticism, I also appreciate hearing about what I do well. It helps me know what to keep doing.”

While you’ll be able to’t management how your boss talks to you, you’ll be able to management the standard of your individual communication, and the way you reply. Good luck.

Tags: crm lead managementlead generationlead management systempipeline crmpipeline managementsales lead managementsales managementsales performance management
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