To make the most out of their new software investments, businesses should prioritize products that not only enhance their functionality but also simplify their processes. One effective way to achieve this is through data pipelines, which automate the recording, analysis, storage, and sharing of data across teams. However, despite their efficiency, these pipelines are seldom seen in modern customer-facing teams mainly because they are absent from CX, CRM, and EX platforms.
To address this issue, companies looking for new software solutions must consider those that offer pipelines, such as Bigin. With pipelines, businesses can achieve unparalleled levels of efficiency and establish a structure that scales as they grow. Team Pipelines, in particular, offer several benefits that can help businesses maximize their use of this feature.
One of the primary advantages of using team pipelines is having a single source of truth, which unites all a team’s activities under one umbrella per department. This allows for updated customer information to be accessed by anyone working within the team pipeline, ensuring that team members have access to the most recent customer data. This centralized approach is especially beneficial for small and growing businesses that need to encompass more than an individual pipeline while still being visible to all members of the organization.
Additionally, team pipelines enable organizations to be more detail-oriented, with specific tasks assigned to specific individuals to ensure accountability. This precision allows for remote teams to work collaboratively and execute a customer-centric approach to their work.
To further enhance the functionality of their team pipelines, businesses can also use Toppings, which are like widgets, scripts or extensions that add functionalities to the software without requiring an overhaul. This level of customization ensures that businesses can tailor their pipelines to meet specific needs, resulting in a happier and more productive workforce.
Overall, businesses that adopt a CRM with team pipelines and toppings are better positioned to achieve a more consistent and efficient approach to their work, resulting in improved customer satisfaction and overall business success.